Terms and Conditions

Conditions of Use

All information on this website, strongholdgymnasticsfitness.co.uk, is intended to provide general information only. This information may contain technical inaccuracies or typographical errors. All information may be changed and/or updated without notice.

All content of this website (text, graphics, logos, sounds, photos, animations) are property of StrongHold Gymnastics & Fitness. The protection of the website strongholdgymnasticsfitness.co.uk falls under national and international legistation on intellectual property rights. Reproduction and/or representation of all or part of the items of this website is prohibited, except if StrongHold Gymnastics & Fitness’ authorisation has been given.

Amendments to your Order

If you wish to make a change to your order, you can email [email protected] However if you have already received a dispatch confirmation, you can no longer amend your order.

Delivery

We aim to deliver your order by the estimated delivery date set out on the website, unless there is an Event Outside Our Control. If we’re unable to meet the estimated delivery date, then we will inform you of a revised estimated delivery date. You will have the right to cancel your order and to be refunded if you are not happy with the revised estimated delivery date.

Delivery will be completed when we attempt to deliver the products to the address provided at the time of ordering, or to the other address or location agreed between you and our courier. The products will be your responsibility from the completion of delivery being attempted and the risk of damage to or loss of the products shall pass to you upon delivery.

We can accept no responsibility in the event that products are left as instructed by you without your presence at the time of delivery.

If you fail to accept delivery of products when delivered, the we reserve the right to attempt delivery of the products at a later date and to invoice you a further delivery charge.

Dispatch is within 1-3 business days of the date you receive an order confirmation email (excluding weekends. e.g. If an order is placed on a Saturday, dispatch will be 1-3 days from Monday.) Delivery is 2-4 business days from dispatch.

Every effort will be made to deliver the products within the period specified above, however, a maximum period of 30 days from the date you place an order is allowed for delivery.

Free collection is available from Ballymena – please contact [email protected] if you would like to arrange collection of your product(s) free of charge.

Returns

We hope you will be highly satisfied with any products purchased on our website. However, if you wish to return a product to us then you will need to email [email protected] to discuss and agree this, on the condition the products(s) is unused and remains in a re-saleable condition. This means the product and its packaging, labels, tags and any other relevant items are undamaged and unused. We will not provide a refund for worn, damaged, altered or used products. To request a refund, you have 14 days to contact [email protected] from the date they placed their order.

We will refund the price of returned orders. The buyer will need to cover the return shipping cost. We reserve the right to reduce the amount of monies refunded (up to the value of the contract price) where the value of the products are diminished from your handling of the products which goes beyond what is necessary to establish the nature, characteristics and functioning of the products. We shall evaluate the condition of the products by considering if your handling goes beyond that which might reasonably be allowed in a shop and the general wear of the product. If we have to contact you or give you notice in writing, we will do so by email or by post to the address you provided to us when ordering the products.

Refunds

Refunds will be made by the same payment method used by the buyer at the time of ordering. Refunds will usually be processed within 14 business days of products being received back.

If you return your product to us because of a defect, we will refund the costs to you in full, including any delivery charges for sending the item to you and the delivery charges paid by you in returning the item to us.

Price and Payment

Prices include VAT (where payable) but exclude delivery costs, which will be added to the total amount due.

Prices are liable to change at any time, but changes will not affect orders which we have already emailed you a dispatch confirmation.

All payments made to us must be in UK Pounds (£) Sterling.

Our Liability

We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. Our products undergo load safety testing where appropriate.

This website is controlled and operated by StrongHold Gymnastics & Fitness. We make no representation that materials on this website are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom & Ireland do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable.

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